Shipping & Returns

Shipping and Handling

Cost of packing materials, actual shipping charges, and other related costs are factors that determine shipping. 

Items such as canes and books in accessible formats are shipped Free Matter for the Blind. and cannot be combined with other items in the same package.

Orders including heavy or bulky items, items not shipped by ACB, and items shipped to international addresses may incur additional shipping charges.

Mini Mall items usually ship via the United States Post Office or occasionally UPS. If you prefer a particular shipping method (such as UPS shipping), please call in to place your order; remember that additional charges may apply.

More Details

Credit card authorization and verification must be received prior to processing of your order. If payment is made by check, the order will not be processed until the check clears your account.

If the items you order are in stock, they will normally ship within 5 to 7 business days of payment.  Orders placed during high-volume periods such as the national conference and convention, mid-year leadership conference, and end-of-year sales may take at least 3 to 4 weeks to ship.  

Shipping of items not stocked by ACB is subject to the policies of the supplier. Most shipping is very prompt, but a small number of highly-specialized items may take up to 3 to 4 weeks to ship.

Shipping costs on returns are the responsibility of the customer.

Sales Tax

Sales tax may also be applicable, depending on shipping address and the.internet sales tax provisions by state.

Returns and Refunds

We offer a 30-day money-back guarantee on all products we stock. Items must be returned in unused condition. Please report any damaged or broken items immediately upon receipt. Call customer service at (877) 630-7190 to receive return authorization prior to shipping a return. Return shipping costs are your responsibility.

The return and refund policy for items that ACB does not stock is the policy of the supplier. In most cases, suppliers do offer a 30-day money-back guarantee, but this may not always be the case

Refunds will be provided as a credit to the credit card used for the purchase, and will be made within five (5) business days of receipt of the returned merchandise.